Refund policy
1. Overview
At Revalé, your satisfaction matters deeply to us. Due to the personal nature of skincare products, we cannot accept returns or issue refunds on items that have been opened or used. This policy ensures the safety, hygiene, and integrity of our products for every customer.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at revale.official@gmail.com with your order number and photos of the issue. Once verified, we will offer a replacement or refund at no additional cost to you.
3. Refund Processing
Approved refunds will be issued back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Items
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Opened or used skincare products
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Gift cards
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Final sale or clearance items
5. Return Shipping
Customers are responsible for shipping costs on non-defective returns (if accepted at our discretion). For defective, damaged, or incorrect items, Revalé will cover return shipping.
6. All Sales Final for Opened Products
Please note that all sales are final on opened skincare items. By completing your purchase, you acknowledge and accept this policy.
7. Contact Us
For questions regarding this Refund Policy, contact us at:
Email: revale.official@gmail.com
8. Shipping Fees
Original shipping costs are non-refundable, except where required by law.
9. Exchanges
We do not offer exchanges. Customers seeking a replacement for a damaged or incorrect item must follow the return process above.
10. Customer Responsibility
Revalé is not responsible for orders lost due to incorrect shipping information provided at checkout or for packages not collected by the customer.