Cancellation policy

1. Overview
This Cancellation Policy explains how cancellations and changes apply to subscriptions, pre-orders, and try-before-you-buy purchases made through Revalé. By completing a purchase, you agree to the terms outlined below.

2. Subscriptions
a) When you purchase a subscription, you authorize recurring charges based on the delivery frequency and duration you select.
b) Your payment method will be stored securely and automatically charged for each delivery, unless you choose to prepay.
c) Some subscriptions may auto-renew at the end of the term. Before completing checkout, renewal terms will be clearly disclosed.
d) You may cancel or change your subscription at any time through your account dashboard or by contacting us at revale.official@gmail.com.
e) If you cancel before your next billing date, you will not be charged for future renewals. Charges already processed cannot be refunded once an order has shipped.
f) Refunds for subscription orders that are damaged or incorrect will be handled under our Refund Policy.

3. Pre-Orders
a) A pre-order is a purchase for an item not yet in stock. We may collect full or partial payment at checkout, or store your payment method for future charge.
b) You may cancel a pre-order that has not yet been fulfilled for a full refund of any payments made.
c) Once a pre-order has shipped, it cannot be canceled. Refunds may only be issued in accordance with our Refund Policy.
d) If a pre-order is significantly delayed or cannot be fulfilled, we will notify you and issue a full refund to your original payment method.

4. Try Before You Buy
a) When you select a try-before-you-buy product, your payment method will be authorized but not charged until the trial period ends.
b) You will have 7 days from the delivery date to decide whether to keep or return the item.
c) If you choose to return the item, it must be sent back in its original condition and packaging. Return shipping instructions will be provided upon request.
d) If the item is not returned within the trial period, your payment method will be charged in full for the product.
e) Shipping fees for returned try-before-you-buy items are customer responsibility.

5. Refund Processing
Refunds approved under this policy will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

6. Contact Information
For cancellations or questions about this policy, contact us at:
Email: revale.official@gmail.com