Shipping policy

1. Overview
At Revalé, we are committed to delivering your order quickly, reliably, and with care. This Shipping Policy outlines how your order is processed, shipped, and managed both within the United States and internationally.

2. Processing Times
All orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Once processed, you will receive an email confirmation with tracking details.

3. Shipping Timeframes
Estimated delivery times begin after the order has been processed and shipped. Please note that delivery times are estimates only and may be affected by carrier delays, weather events, or customs inspections.

4. Shipping Costs
Shipping fees are calculated at checkout based on your location, package weight, and shipping method. International shipping rates do not include duties or taxes imposed by the destination country.

5. Customs, Duties, and Import Taxes
For international shipments, any applicable customs fees, import taxes, or duties are the responsibility of the recipient. These fees are not included in the product or shipping prices and must be paid by the customer directly to the local customs authority.

6. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can track your order using the link provided in the email. Please make sure your contact and shipping details are accurate at checkout to avoid delays.

7. Delivery Confirmation and Lost Packages
If your order is marked as delivered but not received, please check with neighbors or your local postal carrier. If you are still unable to locate the package, contact us within 7 days of the delivery confirmation at revale.official@gmail.com. We will assist with a carrier investigation. Revalé is not responsible for lost or stolen packages after delivery is confirmed by the shipping carrier.

8. Damaged or Missing Items
If your order arrives damaged or incomplete, please email us at revale.official@gmail.com within 7 days of delivery. Include your order number and clear photos of any damage. We will review the issue and may issue a replacement, store credit, or refund in accordance with our Returns Policy.

9. Refused or Undeliverable Packages
If a package is returned due to an incorrect address, refusal at delivery, or failure to collect from your local post office, original shipping costs will not be refunded. Additional shipping fees may apply for re-delivery.

10. Policy Updates
Revalé reserves the right to update or modify this Shipping Policy at any time. Updates will take effect immediately upon being published on our website and will apply to all orders placed thereafter.